Call Center Agent

AA Communications Hub, Lahore

Apply By: May 8, 2021 |
Call Center Agent
Job Description (Total Position: 5)
  • Take customer calls and able to convince to for discount. 
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service.
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and report building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Should be fluent in English 
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

IMPORTANT: For Manpower pooling only. No fee to be collected during application process.

Minimum Education
Minimum Experience
2 Years